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Delta Airlines trashed my wheelchair. Northwest Airlines trashed my wheelchair too. Both times, they destroyed them completely, tearing upholstery, gouging the finish right down to the metal, scraping the rims to the point of jagged edges and bending the frame. A few years ago, this would have been devastating to my livelihood since at that time I was modeling and doing television work, and a destroyed wheelchair is not very photogenic. Now it's mainly a really big inconvenience, riding around in a damaged banged up chair while I wait for my replacement to be made.
Thankfully, the laws here in the USA have changed and the airlines have to replace your chair, not just give you what you paid for it, which is important especially if you're like many of us and are using a chair that is a few years old simply because the few thousand dollars to replace it isn't in the budget.
I've been fortunate in these situations since the airlines have stepped up and made good on the damage. But that's not the point. What they don't understand is how vital our mobility aids are to us, and that our wheelchairs are NOT the same as their cheap nasty airport loaner chairs. They also don't understand the importance of our independence.
In the past two weeks, Australia based Jetstar Airlines has made this perfectly clear with two separate incidents involving people with different disabilities.
Two weeks ago Kurt Fearnley (a marathon racer) was told he had to check his chair at the counter and be transferred to an onboard chair. He understandably refused because as anyone who uses a wheelchair knows, the aisle chair is not only dangerous, it's not self propelled. Being stuck in one leaves you at the mercy of a stranger who has to push you to your gate, and we all know how far that can be from the checkin counter. This means that they'd also have to accompany you into the ladies room if you needed to go. Right into the stall with you, and depending on your disability, they may even have to help you transfer to the commode. An untrained stranger helping you with your personal activities. I agree with his refusal to use their offered alternative.
Then just this week, two visually impaired travellers were left off their plane when they refused to be separated from their SEEING EYE DOG. They were told the dog was not allowed on the plane. This is 2009 and that is completely unacceptable.
Taking away a man's wheelchair, and offering a completely unsuitable aisle chair and refusing to allow a GUIDE DOG on an airplane. Both absolutely necessary for these people's independence and both cavalierly discounted by people who are obviously not aware of the magnitude of their positions.
But the biggest shock about these stories besides the astoundingly backward attitudes of the airline staff was the public's reaction to Kurt Fearney's refusal to be made a virtual prisoner. Comments making him out to be spoiled, self absorbed and frankly as they put it, selfish, were staggeringly prevalent. In fact MOST of the comments were against his "choice" to drag himself to the gate WITHOUT his wheelchair. Apparently, his concern for his safety was too much for many able bodied people to understand. The vitriol and snide comments were sickening.
Now, being the fortunate gal I am, when I got back from Atlanta, Madonna Long, my fellow partner in crime here at Chloe Magazine, got on the phone to Delta Airlines and ad a conversation with some very forward thinking representatives. The result is they are taking the very pro-active step of planning a visit to a wheelchair manufacturing company to see exactly what they can do to make things better for all of us, which can only be a good thing. But that still leaves our brothers and sisters traveling on other airlines, and in other countries in the same boat.
Well, since Chloe Magazine is all about Daring to Change the World, we'd like to hear about your travel horror stories AND any good stories you have about traveling with your mobility aid so we can compile them and work with the airlines, cruise lines, railways and bus services to help make all our travels a little easier.
Sharing your disability related travel incidents and how it affected you can help everyone. To add your story, simply log in and enter your comments. Together we can Change the World
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